Refund Policy:-


Zimblybuy offers easy and quick Refund on your refund orders.

1. When do you process a Refund?

Refunds are generally initiated in the following scenarios:


2. How will I get my Refund?

The amount paid by you for the product will be refunded to you as Store Credit in the form of Refund in your ZimblyBuy Registered Account. You can use these Refund to purchase anything on ZimblyBuy or can even have them credited back to you. The Refund shall on request, be credited back to your original mode of payment and in case of Cash on Delivery (COD) payment, amount shall be transferred in your Bank Account, the details of which shall be taken during the refund process. In case of payments made through any of the wallet payment gateways like Paytm, Mobikwik etc, the Refund will be credited to the original mode of payment. For further assistance on terms and conditions of Refund, please visit at zimblybuy.com


3. How long does it take to process Refund?

Refund depends upon the mode of payment. Please refer to the list below:


4. How long does it take to initiate a Refund?

For some orders, we initiate Refund within 2 working days of receiving the product at our end. In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.



5. When does a Refund get declined?

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.


6. How do you process Refund for an order, purchased using a Gift Card?

In case of order placed using Gift Card, Refund will be credited in the form of Clues Bucks to your ZimblyBuy Registered Account.


7. How can I track the status of my Refund?

The refund in the form of ZimblyBuy are credited within 24 hours of initiation. However, in extreme cases, it takes up to 2 weeks for refund amount to reflect in your account after, the request for transfer of ZimblyBuy into your account has been initiated.


8. Will my shipping charges be refunded if I ship the product?

In case of Self-Shipment, ZimblyBuy will reimburse the courier charges (upto Rs. 300).


Return Policy:

This return policy includes the information related to the  option of exchange, replacement and/ or refund that is offered by the respective sellers to the buyer. The same returns policy will not be applicable to all the products. Also, within a particular category, all products may not have the same returns policy. For every product, the policy mentioned in the product page shall be given more importance than the general returns policy. Hence the buyer should refer to the specific product’s return policy on the product page to be aware of the exceptions to the general return policy. Also refer to the table given below. 

General terms and conditions.



  1. Products can be returned within 10 days if:

                        



  1. The product will be taken back only when: 


 

  1. Product is not eligible for return if :

 

 

Return policy as per categories of products

Categories

Policy

Grocery

Non - returnable / returnable only at the time of delivery. 

  • Due to hygiene related issues and the consumable nature of the product, these items are non returnable.

  • However, if  damaged, defective or different items are delivered to you, we will provide a full refund or free replacement as applicable. In that case the product should be returned at the time of delivery itself. After the delivery, return/ replacement requests would not be accepted.  

 

Baby use products :

FMCG, Bathing and accessories, diapers, pads, covers, nappy Liners, wet wipes; Baby Personal Care; Baby Hair & Skin Care Products

Non Returnable

  • Due to hygiene related issues and the consumable nature of the product it is non returnable.

  • If  damaged, defective or different items are delivered to you, we will provide a full refund or free replacement as applicable.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not.

 

Personal care :

Oral Care - Toothbrushes, toothpastes, mouthwashes etc;

Women’s Hygiene - Sanitary Pads, Panty Liners, Menstrual Cups, Shaving and Hair Removal, wax strips, creams and razors

Men’s hygiene – Razors, Blades, Shaving Foams, Brushes, beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc)

Family Nutrition: - baby food, Kid’s and adult’s health drinks

Vitamin and Mineral Supplements: - multivitamins, cod liver oil etc

Contact Lenses and Related Products

Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers

 

Medicines 

 

Safety products - masks, gloves, glasses etc


Non Returnable

  • Due to hygiene related issues and the consumable nature of the product it is non returnable.

  • If  damaged, defective or different items are delivered to you, we will provide a full refund or free replacement as applicable.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is withi

Home supplies:

Toiletries -  detergents, shampoos, conditioners, toilet and floor cleaners, hand washes, tissues, soapes, air fresheners, cleaning products like  mops/brooms, dustpans,Sweeping cloths & wipes, painting products like wallpapers, wall paintings etc.)


Non Returnable

  • Due to hygiene related issues and the consumable nature of the product it is non returnable.

  • If  damaged, defective or different items are delivered to you, we will provide a full refund or free replacement as applicable.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not.

Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids

Non Returnable

  • Due to hygiene related issues and the consumable nature of the product it is non returnable.

  • If  damaged, defective or different item is delivered to you, we will provide a full refund or free replacement as applicable.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not


Clothing - lingerie, inner wear, socks, gym socks, gym inner apparels, gym supporters, guards, swimsuits. 

Non Returnable

  • Due to hygiene related issues and the consumable nature of the product it is non returnable.

  • If  damaged, defective or different item is delivered to you, we will provide a full refund or free replacement as applicable.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not

 

Live plants, seeds, fertilisers, composts. 

Non Returnable

  • Due to hygiene related issues and the consumable nature of the product it is non returnable.

  • If  damaged, defective or different item is delivered to you, we will provide a full refund or free replacement as applicable.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not

 

Beauty products and cosmetics

Non Returnable

  • Due to hygiene related issues and the consumable nature of the product it is non returnable.

  • If  damaged, defective or different item is delivered to you, we will provide a full refund or free replacement as applicable.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not

 

Silver jewellery, gold coins

Non Returnable

  • Due to hygiene related issues and the consumable nature of the product it is non returnable.

  • If  damaged, defective or different item is delivered to you, we will provide a full refund or free replacement as applicable.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not

Baby products : Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 

 

Clothing 

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged for a different size/ colour or return for a full refund. 

  • The product’s original condition has to be retained. The manufacturer’s box, all accessories, intact MRP tag, user manual, warranty card etc should be there. 



Home furnishing, decor, home improvement and kitchen items

10 Day Free Returns & Exchange


  • Only in unlikely cases, for instance -  if the product is damaged, defective or different from the ordered item, the product will be replaced within 10 days of delivery.

  • The product can be returned for full refund also.

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 


Bathroom and kitchen fixtures and plumbing products - Taps, Faucets, Bath hardware, sinks etc

Security systems - Safes, Home security systems, Door locks,

Hot water dispensers, Building materials, Dimmer & Lighting controls,

cord & power management etc.

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 


 

Accessories ( Bags, shoes and imitation jewellery)

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 


 

Toys, gaming consoles,games and accessories, books, 

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 



Office & Stationery Supplies (new and Renewed)

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 


Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 




Kitchen appliances -  Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.)

Home appliances - Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums etc. 

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 

 

Sports and Gym equipment, Aerobic Training Machines - Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles


Sports nutrition: Whey proteins, supplements and powders

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 


Outdoors- Garden equipment, planters, bird feeders etc. 

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 


Mobility and disability aids, wheel chairs, joint supporters, medical equipment - blood pressure monitors, sugar monitors, oximeters,temperature screeners etc 

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 


Musical instruments ( except wind instruments)

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 


Electronics - Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave.

Camera, digital camera and accessories

Security cameras

Speakers, home theatre, 

Digital watches, analog watches, fitness activity trackers, smartwatches

10 Day Free Returns & Exchange

  • Eligible for return within 10 days of delivery. 

  • The product can be exchanged or returned for a full refund. 

  • The product and all other items associated with it - the manufacturer’s outer box, MRP tags attached, user manual, warranty cards, and original accessories should be maintained in original condition for being eligible for return.

  •  Before accepting the request, we will ascertain the defect in the product to ensure if it is within our policy or not. 

  • If a specific product is labelled as ‘non- returnable’ in the product description page, then it cannot be returned. 


Mobiles

Tablets

Headphones and accessories

Laptops